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Read through our most frequently asked questions

If your question is not here, please feel free to contact us and one of our friendly team members will get back to you as soon as possible.

Do any of your rooms have spa baths?

Our 1 bedroom suites have a deep single bath with spa jets.  There is no bath in the Studio Rooms >

Do you have onsite parking?

We do have secure onsite parking which is limited, as well as on off road carpark at the rear of the hotel.    Parking is free of charge for guests staying at the hotel. >

Do you take a deposit or full payment?

We only take full payment upon checking in at the hotel.

We do require a credit card to guarantee the reservation at the time of booking.


Do you your rooms have any views?

Only a few of our guest rooms have glimpses of the ocean and Marina. The majority of our rooms have views overlooking the 42 metre swimming pool.  Rooms at the front overlook the park towards the Marina but do not offer ocean views.   >

Is the hotel disabled friendly?

Yes, the hotel is accessible throughout with lifts and ramp access.  On arrival there is a lift that can be found down the ramp to the right of the main stairs.  All areas of the hotels including the second and third floors have lift access.  We have a selected few Studio Rooms that are disabled friendly with walk in showers. Our 42 meter swimming pool also has ramp access and grab bars.     >

What are check in and check out times?

Check-in is after 2.00 pm
Check-out is 10.00 am

If you are arriving early in the day we request that you book the night before so that you can go straight to your room on arrival.  If this is the case, please ensure you let us know what time in the morning you will be arriving.

Reception hours are from 7am – 7pm. If you are going to arrive after office hours please contact our reception team to organise after hours check-in.


What do I do if I arrive before or after reception hours?

Firstly, please let us know when you make your reservation.  We will then ensure you receive instructions on how to access the hotel using the security keypad, and details on where to locate your room key and welcome letter in the key safe.  

If you are arriving before or after hours we do request that you visit us at reception the next morning to let us know you arrived safely and to formally check in. >

What is the best way to find Ramada Hervey Bay once we are in Hervey Bay?

The best way to find Ramada Hervey Bay is to drive along Boat Harbour Drive until you reach the end in Urangan where there will be a stop sign. Turn left at the stop sign and drive up 200 meters and you will see Ramada on the left hand side.     >